TSA: rude, arrogant, abusive, and not listening


“Your response is a clear indication that YOU DON’T CARE and NOTHING WILL IMPROVE!” This is not what any well-run organization wants people to think of its response to their complaints. But complaint records obtained through a FOIA request show that this is exactly what travelers think of the TSA’s responses. Today, the second part of a series on TSA complaint records.  Continue reading “TSA: rude, arrogant, abusive, and not listening”