As TSA News readers know, the Transportation Security Administration has a nifty new “training academy” in Glynco, Georgia. Supposedly all new TSA hires from across the country, including Hawaii and Alaska, will attend this academy for two weeks of training (replacing the current four weeks of in-house local airport training), and all current TSA employees will be sent for additional training. Chris Bray wrote about it here.
My first thought was, how much is this going to cost taxpayers? My second thought: There’s no way the TSA is going to be able to train its employees to be efficient.
The complaints come in so fast on @AskTSA, I can hardly keep up with them. Comments come from both men and women:
THE PAT DOWN WAS THE MOST HORRIFIC THING I’VE EVER BEEN THOUGH IN MY LIFE!!!! Thx
Apparently if your crotch area lights up in airport security, you get a VERY AGGRESSIVE frisking. Many might say “sexual harassment”
wow, just had a most UNpleasant experience w 2 of your peops at #CLT airport. Utter lack of professionalism.
but FYI @TSA employee Carew at JFK = rude, unprofessional, dismissed request for help b/c 1 minute past her break
The scan plus opt-out pat downs seem egregious. Note I’m flying as my legal name, with a court order, my new temp license and old photo ID. I was asked twice whether I wanted a private screening but was scared to go to a non-public area.
My wife is TSA Pre✓ but got stopped for 45 min w/ our 9 month old for a stroller inspection & missed her
Wow. Invasive pat down by @tsa while trying to get my 7 wk old through security. Agent needs training before working w/ public.
Opting out of the @TSA body-scanner is getting harder with every flight. It took 15 minutes to find someone to do the pat-down.
glad your workers find it more productive to congregate and talk about weekend party plans than depreciating the lines @ EWR
Why do you constantly employ terribly rude employees at EWR? Specifically terminal C
thanks for taking my wife’s ice pack that was keeping her 3 days worth of #breastmilk from spoiling!
Somehow got through TSA at the airport with the wrong plane tickets, apparently my name is “Tanesha Brown” now… Doing your job well TSA
@TSA staff is out of control in FLL and PHL. #rude #unintelligent #unapologetic #vengeful goons is the best way to describe them
Can’t wait to get home and shower after being raped through my clothes at @iah by @TSA #TotallyViolated #Veteran #Raped by #TSA
How can I trust that your machines protect me if they report that my maxi pad is in my pocket? (TSA’s reply: We suggest you remove items from your pockets prior to the screening process. Completely missed the subtlety of the comment.)
why are your staff so mean and rude? There’s no need for it.
Disgusted by @TSA ineptitude in Terminal C at EWR: long security line, one lane open, five agents doing nothing!
After passing thought agent Wayne @ ATL international checkpoint, patted down roughly w/o warning. I felt humiliated & violated.
Had a lovely time at @IFlyOAKland yesterday, having my $140 @oakley sunglasses stolen off the conveyor while @TSA groped me!
Some really cheerful and pleasant agents in Portland, ME today /sarcasm
suggestion: provide more personnel for Pre at EWR! I paid money to use Pre there but it never seems to be open.
Why are my 9″ knitting needles allowed in my carry on but a 7″ specialty screwdriver I need for work is not?
Can we take another look at precheck process at EWR? It is a fiasco – long lines, still have to take everything out, not efficient.
why does Newark EWR NEVER have a pre check line open for the A gates????? What did I pay for?
The following from O’Hare:
“the security in terminal 3 this morning is unacceptable. 90+ min wait has hundreds missing flights
TSA’s response: We suggest arriving two hours prior to your flight during holiday weekends and peak travel times
Thanks. Did that. Security total wait was 1hr 55 minutes. One imaging machines for thousands of people will do that But I hope you have a good day, that way at least one of us will. Thousands here are miserable.”
Arrived an hour & 20 mins early for my flight at the truly dire @fly2ohare and STILL missed my flight thanks to @TSA! Looked like a war zone
Another insightful conversation with TSA on :
“destroyed my TSA lock. Do you all give out new ones or are these considered disposable?”
TSA response: We’re sorry to hear this, Philip. We can’t guarantee locks will never be lost or damaged during the screening process.
but you have keys for the locks right?”
youve got ALL priority access & TSA pre-check lines closed on a Saturday of a holiday wknd? What gives?
When can I expect someone to come open our suitcase for us? We didn’t lock it. Just saw a male @TSA agent interrogate a scared 5-year-old girl at the MSP airport. I feel so much safer already…
your workers at HSV were many. Check on the manager’s efficacy. There wasn’t enough personnel to support a TSA precheck line. I mentioned that a manager should be asked. They searched both my luggage and my husbands in retaliation. Childish TSA!!
AGAIN @AskTSA ??! #chs #tsaprecheck #closed EVERY TIME I repeat: Point of service is to skip line, stay dressed and not unpack the bag. None of those happen when closed, expedited or not
why do you keep not securing my protein powder lids and ruining all my clothes?
If your agent is going to grope me post scan I would like a warning and ask if I have sensitive areas before manhandling me at LAS
When the @TSA guy says, “Well, aren’t you a cute thing.” Ewwwww. #iamnotathing #creep
My mom loved getting told by your @tsa agent,Aloha,that she didnt want to touch her.Costumer service leaves something2 b desired
Just submitted an online complaint to @TSA. They dumped sand into my suitcase when they inspected it – a lot of sand. Professional?
you might have the most incompetent group of people to ever be under one roof working for you in #STL; so you train your employees to stand around with their arms folded telling jokes in the name the name of security? Sounds smart.
people are bypassing security by going through an unmanned checkpoint. No boarding pass scans, just going straight through.
EWR with 1 person working the security checkpoint, 9 standing around doing nothing.
Just want to say thank you for randomly pillaging my luggage today, dumping out various medications, and leaving my computer….bag open for my shower gel to leak into. It was very thoughtful for u to leave a note stating u can do that w/ no liability.
No “training academy” will be able to correct the behaviors and attitudes of TSA screeners exposed by the comments above.